YOUR INFORMATION, WITH CARE

Your privacy.

Dear Me & Co. Jewellery is operated by K2026358620 (SOUTH AFRICA) t/a Dear Me & Co. Jewellery. Contact [email protected] with questions about your information or to request access, correction or deletion.

Your orders

We use your name, email address, delivery address, courier contact number and order details to process purchases, arrange delivery and help with returns. Payments are handled by the payment provider. Card details are entered through the provider’s secure payment interface.

Understanding the browsing experience

Our own analytics record the pages and sections visited, active browsing time, scroll depth, clicks, product selections and how long product images are visible on screen. These signals help us understand which pieces and photographs are useful. Screen visibility does not show where your eyes are looking.

First-party visitor and session identifiers help distinguish visits. When enabled, a successfully confirmed order can link that browsing session to the customer’s order history, helping us recognise returning customers. We do not record session replays, passwords, card details or text entered into forms.

Detailed browsing records are normally retained for 90 days. Order records are retained separately for customer service and business record keeping. Analytics are hosted with our store; we do not sell browsing data.

Your browsing preference

You can turn detailed analytics off for this browser. We also respect supported Do Not Track and Global Privacy Control signals. Essential checkout and order processing continue to work.

Email updates

Order confirmations and responses to your enquiries are sent to the address you provide. We use the name and email you provide to send the back-in-stock update you request for a particular variant. You can ask us to remove a notification request at any time by email.

Keeping information secure

Access to order and customer information is restricted to authorised administration. Your order confirmation includes a private tracking link; keep it private, as anyone with that link can view that order’s details.